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Here’s How Ikeja Electric Plans To Improve Customer Engagement

INSIDEMAINLAND – To further optimise its services and enhance customer experience, Ikeja Electric Plc (IE), has unveiled its ultra-modern Shomolu Business Unit office located at 132 Ikorodu Road, Lagos.

Speaking at the launch ceremony of the new facility, the Board Chairman, Ikeja Electric, Mr Kola Adesina, expressed the company’s willingness to provide adequate electricity supply to customers while improving the customer experience.

He said: “In addition to providing the required infrastructure that will strengthen our network and bolster services, our technical team are committed to further improve electricity supply to our customers, and this is our obligation to them.

“The unveiling of the new Shomolu Business Unit office signifies that Ikeja Electric prioritizes both its members of staff and customers. This building provides a conducive environment for our staff, enabling them to work better, think intelligently and strategically while ensuring quality service delivery.”

In her remarks, Ikeja Electric’s Chief Executive Officer, Folake Soetan stressed the company’s commitment to consistently improve service delivery to customers within its franchise network.

Soetan said; “We are very excited to commission this ultra-modern facility designed to optimize operations in Shomolu Business Unit, in line with our mantra – customer-first technology now. The new office is equipped with state-of-the-art tools to enable efficient service delivery and improve the overall customer experience.

“We are confident that Ikeja Electric, through this new office, will continue to deliver top-notch services to our teeming customers in the network.

“Our effort to continuously improve customer experience and deliver optimal value is the motivating force behind all we do at Ikeja Electric.”

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