As part of efforts to ensure efficient service delivery, the Ikeja electric has warned its customers to desist from making cash payments of any kind to its staff as no member of staff is commissioned to receive cash payments of any kind.
The company therefore, urged customers to resist any act by staff to extract money from them illegally and also do not hesitate to report them to the management.
A statement released by the company’s Head of Corporate Communications, Felix Ofulue, stated that the Linesmen should not collect re-connection fees, and the Energy Sales Representatives (ESR’s) are not also allowed to receive bill payments on behalf of customers.
Ofulue also disclosed that new multiple payment channels which are safe, efficient and convenient have been provided by the company to enable customers carry out their transactions without stress.
Customers can now purchase tokens and make payments by using scratch card vouchers, which are sold by vendors and agents across its networks; also payments can also be made on Quick teller portals which can be accessed on mobile devices.
Other payment channels also include Pawakad, a mobile app payment system, which is managed by strategically located agents; Baxibox, commonly known as ‘Baba-Ijebu’; Point-of-Sales terminals as well as through Direct Bank Teller in any Zenith Bank branch.