As part of the measures to enable customers reveal or report illegal and unethical activities in a confidential and secure manner with immediate feedback, Nigeria’s largest power distribution company, Ikeja Electric Plc, has launched a whistle-blowing platform.
The platform, which is independently managed by Deloitte, allows customers report anonymously by making using of multiple channels – a toll-free hotline; an email platform; a web-based service and a mobile app available on IOS and Android to make reports.
Speaking on the initiative, the company’s Head of Corporate Communications, Mr. Felix Ofulue, explained that the new platform is one of the many measures put in place to encourage a culture of transparency and accountability.
With the introduction of the platform, customers can now confidentially report matters bothering on fraud, bribery, extortion, energy theft through illegal connections, vandalism and all actions detrimental to the society.
“By connecting our customers directly with the professional services provider responsible for the management the platform, we have provided a means for us to work together with the customers to expose all forms of illegal and unethical behaviour on our network,” Ofulue explained.
He added that “our subscription to the whistle-blowing platform is in line with our core values of professionalism, integrity, and discipline, and our commitment to uphold the highest ethical standards in all our dealings with our publics” he maintained.
Intending whistleblowers can make reports in English, Igbo, Hausa, Yoruba or French by calling the Toll-free hotline; 0800TIPOFFS (08008476337). They can also send an email to firstname.lastname@example.org or visit IE websitewww.ikejaelectric.com/whistlebloeing for more information.
Ofulue further assured that the company has taken adequate measures to protect the identities of whistleblowers by ensuring that the platform is safe, secure and highly confidential. He, however, cautioned customers against giving false and malicious reports.